Data retention & deletion
The retention rules for the data most people ask about, how to delete it yourself, and what to do when you cannot.
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What this page is
This page covers the kinds of data most people ask about, and how to get rid of them. Records we keep to run the business — billing, consent records, verification evidence, notifications and operational logs — are kept for as long as those purposes or the law require, then removed. It expands section 7 of our Privacy Policy and says the same things — if the two ever disagree, the Privacy Policy is the one that binds us. ATS Hiring is operated by Qadouratechsolutions Ltd (company number 17192366), registered office 20 Wenlock Road, London, N1 7GU, United Kingdom. For anything on this page, write to [email protected]; we answer within one month.
Guest CV scans
About 30 days, then deleted automatically together with the uploaded file.
CVs you upload or build while signed in
Kept until you delete them or delete your account. There is no automatic expiry.
CV files you have deleted
A CV you uploaded to the checker or your CV library: hidden at once, permanently removed 30 days later. A document you built in the Résumé Builder: hidden at once; its file is removed when you delete your account.
A CV attached to a job application
Kept for as long as that application exists with the employer.
Your job applications
Kept by the employer you applied to. If you delete your account we anonymise them — your name, contact details, answers and CV link are removed — and a record that an application existed remains with the employer.
Your discoverability profile
90 days, then it expires and is deleted unless you renew it. You can revoke it sooner.
Data-export bundles
7 days from the moment the download is ready, then the file is deleted.
Records of an account deletion
30 days, so that we can prove the deletion was carried out, then removed.
Workspace membership records
Invitations, joins, role changes and removals are kept for as long as the workspace exists.
The sb_guest cookie
180 days on your browser, unless you clear it sooner.
Workspace data after a subscription ends
Kept on the free plan and still available to you — we do not delete it automatically. As the owner you can delete a workspace yourself from your companies page; this deactivates it immediately for every member but does not erase its data. To have the data erased, write to [email protected] from the owner's registered address; we will verify that you are the owner, erase it within 30 days, and confirm when it is done.
Deleting your account yourself
Open Settings, choose to delete your account, and confirm by typing the confirmation phrase we show you. Deletion starts immediately and cannot be undone. Your résumés, reports, scores, career profile and discoverability profile are removed, your files are deleted from storage, and the applications you already sent are anonymised as described above.
When we cannot delete your account
If you own a company workspace that has other members, the deletion is refused: removing your account would take away other people's access to work that is theirs. Transfer the workspace to another owner or remove the other members first, and then delete. If you are stuck, write to [email protected] and we will help you resolve it.
Deleting a company workspace
As the owner you can delete a workspace yourself from your companies page. That deactivates it immediately for every member — nobody can reach it any more — but it does not erase the data. To have the data erased, email [email protected] from the address the workspace is registered to. We check that the request comes from the owner, erase the workspace and its jobs, applications, candidate records and files, complete this within 30 days, and email you to confirm when it is done.
If you used ATS Hiring without an account
Guest scans are deleted automatically after about 30 days, so in most cases there is nothing to do. If you want a copy of guest data, or want it deleted sooner, email [email protected] from the browser you used and describe the scan and the date so that we can find it. We cannot verify a guest's identity online, so we treat these as manual requests and answer them within one month.
Backups and the records we must keep
When something is deleted it goes from our live systems straight away. Our database provider keeps backups for a limited period for disaster recovery only; they are not used to restore deleted data, and uploaded files are not part of those backups. We keep a small set of records beyond the periods above only where the law requires it or where we need them to run the business safely — invoices and payment records for tax and accounting, and a record of the consents you gave with their date and document version, which is the evidence that we asked you properly.
Contact us
Write to [email protected] for any deletion request or question about this page. We answer within one month. If you are unhappy with our answer you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. Our postal address is Qadouratechsolutions Ltd, 20 Wenlock Road, London, N1 7GU, United Kingdom.